All web orders will have a returns form included. Should any item be unsuitable the item needs to be returned with the completed returns form within 14 days in order to receive an exchange or refund. Before you return something you must notify us within 72 hours of receiving an item and obtain a Returns Code by e-mailing us at service4ugg@gmail.com . This code should be written on the returns form in the space provided.

The product returned to us must be in its original condition including all tags still being attached. Any packaging must also be returned with the item. If a returned item is received without tags or packaging, or if we have any reason to believe that the item has been used, we will be unable to accept the item and will return it back to you.

In the case of refunds, we will credit you via the card you originally used, minus any postage costs, and will do this as quickly as possible. This will usually be within 7 working days (please note it may take longer than this to show on your statement).

Please send all returns to: Bootsonyou. It is advisable to send returned items by registered post and keep your proof of postage as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned items are the customer's responsibility and will only be reimbursed by us in the case of damaged, faulty or incorrectly supplied goods.