How can I contact you?

We treat all e-mails as a priority, and aim to reply within one working day. You can also email us on service4ugg@gmail.com between the hours of 9.30am to 22.30pm Monday to sunday.

How do I know an item will fit me?

Where possible we show all sizes in the UK conversion, but there is also a size guide link available at the bottom of our website and on all clothing product pages.

What payment methods does Bootsonyou accept?

We accept Visa, Mastercard and Cirrus cards.

Do I need an account to place an order online?

You will need either to set up an account or use a guest account on our website in order to place an order. Setting up an account is easy and you can do this while placing an order. Having an account will also enable you to store shipping information, track past orders, and build a wish list. Alternatively you can use a guest account on the checkout page.

How will I know you have received my order?

After you have placed your order, you will receive a confirmation e-mail confirming the order has been placed. This does not mean we have accepted the order. After we have had the transaction authorised by our Card Authorisation company (including the verification of the delivery address) and located the item(s) we will accept the order and confirm dispatch. Should any item(s) on your order not be available we will inform you as soon as possible and offer you a replacement item or refund of the money for those item(s). We will not substitute any item for another without your consent.

How soon will I receive my order?

Bootsonyou aim to despatch all orders within one working day of receiving them. Standard delivery takes 2-3 working days and will need to be signed for. Other delivery options are available subject to additional charges. When an order is dispatched, a tracking number will be emailed to you which can be used on www.fedex.com/ukservices to track your delivery.

How much does shipping cost?

free shipping.

Is my personal information kept private?

Bootsonyou takes the security of customer information very seriously, and employs strict security measures to ensure the safe handling of your data. We do not at any time disclose any customer information to third parties.

What if an item is out of stock?

All items are subject to availability. If items that you order are out of stock, subject  to a delay or the price is higher than that shown on your order, we will try to contact you at the e-mail address you provided when you placed the order. If we cannot contact you or receive no response to our e-mail, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.

How do I return an unwanted item?

All orders will have a returns form included. Should any item be unsuitable, the item needs to be returned along with the completed form within 14 days in order to receive an exchange or refund. Before you return something you must notify us within 48 hours of receiving an item and obtain a Returns Code by e-mailing us at service4ugg@gmail.com . The product returned to us must be in it's original condition including all tags still being attached. Any packaging materials related to the item must also be returned with the item. If a return is received without tags or packaging, or if we have any reason to believe the item has been used, we will be unable to accept the item and will return it to you.

In the case of refunds we will credit you via the card you originally used, minus any postage costs, and will do this as quickly as possible. This will usually be within 7 working days (please note it may take longer than this to show on your statement).

Please send all returns to : Bootsonyou.com. It is advisable to send returned items by registered post and keep your proof of postage, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customers responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.